Terms and Conditions of Sale

• Unless otherwise agreed upon, all orders are to be paid via pre-payment, Credit Card (Visa, MasterCard, American Express), or PayPal; Businesses may Ship C.O.D. Money Order/Cashier's Check.

• All Shipments are sent via Delta Air Cargo, or UPS Next Day Air.

• UPS Next Day Air shipments, although convenient, are not guaranteed.

• Air Cargo Shipments must be picked-up within three (3) hours of their arrival time and we must be notified within twelve (12) hours if any credit or replacement is desired. A message must be left on our answering machine if we are not available directly. Silver City Serpentarium, Inc. reserves the right to request photographs and/or have the animal(s) in question returned.

• Live arrival is guaranteed on orders via air cargo, excluding the following exceptions:

-Amphibians are not guaranteed.

-Animals shipped through areas that are below 40 or above 90 degrees are not guaranteed.

-We cannot be responsible for losses due to carrier mishandling. In these instances, a claim must be made at the air cargo station where the shipment was received.

• A packing/box charge applies to all orders ($ 7.50 per box). Most orders fit in one (1) box.

• Customers are responsible for all state and local laws concerning animals they order.

*Please notify us of weather conditions in your area so that we may pack your shipment(s) accordingly.